Travel Agency – Terms & Conditions

1. General Terms

• These Terms & Conditions govern all services provided by the Travel Agency (“Agency”), including ticketing, tour packages, hotel bookings, visa services, Umrah/Hajj packages, and transportation.
• By booking any service, the customer (“Client”) accepts these Terms & Conditions.
• Local laws of India, UAE, and Oman will apply based on the branch handling the booking.

2. Booking & Payment Policy

• All bookings are subject to availability.
• Prices are subject to change based on airline rules, hotel policies, or currency fluctuations.
• Full payment or the required advance must be made before ticket issuance or service confirmation.
• Payments can be made through bank transfer, cash, UPI (India), or approved payment gateways.
• For credit facilities, invoices must be settled within the agreed credit period.

3. Cancellation & Refund Policy

• Cancellation charges apply as per airline, hotel, transport provider, or package policy.
• Service fees charged by the Agency are non-refundable.
• Refund processing time may take 7–45 days.
• No refunds for no-shows, visa rejections, or partially used services.

4. Travel Documents & Visa

• Clients must ensure passport validity of minimum 6 months.
• Incorrect information may result in visa rejection or travel restrictions.
• Visa approval/rejection is the decision of the issuing authority.
• The Agency is not responsible for visa delays or immigration decisions.

5. Responsibilities of the Client

• Provide accurate personal details and documents.
• Check all details on tickets and itineraries.
• Arrive at the airport as per recommended times.
• Follow all local and destination regulations.

6. Responsibilities of the Agency

• Provide confirmed services as per vouchers.
• Inform clients of major changes in policies.
• Assist customers in emergencies, but responsibility lies with airlines/hotels.

7. Liability Disclaimer

• The Agency is not responsible for delays, cancellations, natural calamities, political issues, immigration decisions, or baggage loss.
• Compensation follows airline/hotel regulations.

8. Package Tours (Holiday / Umrah / Hajj)

• Itineraries may change due to conditions.
• Group package rates may vary for customization.
• Hajj/Umrah services depend on Saudi authorities.
• Medical fitness is the traveler’s responsibility.

9. Hotel Policies

• Check-in/check-out follow hotel rules.
• Damages by clients will be chargeable.
• Special requests are subject to availability.

10. Data Privacy

• Client information is confidential and used only for bookings.
• Data may be shared with partners solely to process services.

11. Governing Law

• India: Indian laws
• UAE: UAE federal & emirate laws
• Oman: Sultanate of Oman laws
• Disputes handled through arbitration or local courts.

12. Acceptance

• By booking or making payment, the client accepts these Terms & Conditions.