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Privacy Policy

Last Updated: 01/11/2025

1. Information We Collect

  • Personal Information: Name, passport details, nationality, date of birth, contact details, address, ID documents.
  • Travel Information: Bookings, visa details, itinerary, travel history.
  • Payment Information: Bank/UPI details, card information (via secure gateway), billing data.
  • Technical Information: IP address, device details, cookies, location data (if enabled).

2. How We Use Your Information

  • Process travel bookings and visa services.
  • Provide customer support and communication.
  • Send tickets, confirmations, and reminders.
  • Improve services, website, and mobile app.
  • Ensure legal compliance in India, UAE, and Oman.
  • Fraud prevention and enhanced security.
  • Marketing communications (only with user consent).

3. Sharing of Information

We do NOT sell personal data. Information may be shared with:

  • Airlines, hotels, and tourism partners.
  • Visa centers, embassies, and consulates.
  • Transport service providers.
  • Payment gateways.
  • Government authorities when legally required.

4. Data Protection & Security

  • Encrypted data handling.
  • Limited access to sensitive information.
  • Secure online payments.
  • Regular system audits.

We take strong precautions but cannot guarantee 100% protection.

5. Data Retention

  • Travel and invoice data: Retained for 7 years.
  • Passport/ID copies: Deleted after service unless legally required.
  • Marketing data: Retained until the user opts out.

6. Your Rights

  • Access, correct, or delete personal data.
  • Withdraw consent for marketing communications.
  • Request data portability.
  • File complaints with relevant authorities.

7. Cookies & Tracking

  • Used for login security, personalization, and analytics.
  • Users may disable cookies anytime via browser settings.

8. International Data Transfer

  • Data may be processed in India, UAE, and Oman in accordance with local regulations.

9. Third-Party Websites

We are not responsible for the privacy practices of external websites.

10. Changes to This Policy

  • Updated versions will be published with a revised date.

Contact Information

  • Email: info@weaircrew.com
  • Phone: 6235533313
  • Address: India | UAE | Oman Offices

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